FAQ

  1. About the issue of product copyright: All product designs are independently developed and have their own copyrights.

  2. About the issue of custom product copyright: Customers are required to apply for copyright for the company LOGO, emblems, and other files submitted by themselves. We will customize according to their needs.

  3. The inconvenience of using the website's custom module: Currently, in the early stages of entrepreneurship, we have purchased and used conventional custom modules. In the subsequent development, we will redevelop new custom modules based on the product characteristics and further expand the library of emblems and decorative textures.

  4. Font issue with documents: Most fonts have copyrights, and many companies have their own unique fonts. In such cases, customers are requested to send us copyrighted text in PNG or JPG format.

  5. About the issue of design aesthetics: For reward-type trophies, the text should not be too extensive, with a focus on emphasizing the emblem, ranking, and name. For recognition-type trophies, it is preferable not to use more than 3 font styles, and the text can be more relaxed and humorous.

  6. About production time: For customized products, we only keep a small amount of stock, so the production cycle may be longer. The production time for illuminated trophies is estimated to be 5-7 days, and for glass trophies, it is 7-10 days.

  7. About shipping time: The shipping time for deliveries from the U.S. warehouse is 3-5 days, from the Hong Kong warehouse is 6-12 days, and from the Japan warehouse is 6-12 days.

  8. About the timeliness of trophies: For some event trophies, we will first send you trophies with the content already engraved. The names of the awardees will be engraved on copper plates and sent to the awardees or organizers 5 days later. We will need you to provide the names of the awardees and the address for the second logistics.

  9. About bulk purchasing: If the purchase quantity exceeds 5 items each time, we will give you a "Best Customer" glass seal as a gift.

  10. About environmental protection: Acrylic and lead glass are recyclable and reusable materials, so please feel free to use them.

  11. About the origin of the products: Most of our products are sourced and developed in Japan, fired and processed in China, and engraved and packaged in the United States. If there are factories in other countries willing to cooperate, we will provide our concepts, formulas, and designs to jointly improve delivery efficiency and service quality.

  12. Other matters: In the early stages of entrepreneurship, there are many difficulties and imperfections. We welcome any feedback from customers, and your feedback is also an opportunity for us to retain your business.